Terms of Service

1. Agreement to terms

These Terms of Service govern access to the website, consulting, development, automation, AI agent, WhatsApp, voice, chat, workflow, and related services provided by Pratap AI Innovations (“Pratap AI,” “we,” “us,” or “our”). By using our website or engaging our services, you agree to these Terms and any written service agreement or statement of work that applies.

2. Services

We provide AI and automation services, including:

• AI readiness, strategy, workflow, and implementation consulting.
• Custom AI agents, copilots, chatbots, and knowledge systems.
• WhatsApp Business, website chat, voice, CRM, and customer-communication automation.
• Lead qualification, booking, routing, support, follow-up, reporting, and workflow automations.
• Integration with client-approved tools, model providers, CRMs, databases, and communications platforms.
• Training, documentation, monitoring, and support for deployed systems.

3. Client responsibilities

Clients are responsible for:

• Providing accurate business, legal, brand, product, and workflow information needed to deliver services.
• Maintaining valid rights, permissions, consents, and lawful basis for all data supplied to us or connected to our systems.
• Reviewing and approving external messages, automations, scripts, claims, templates, and workflows before launch where required.
• Keeping access credentials secure and promptly revoking credentials when they are no longer needed.
• Using our systems only in compliance with applicable law, platform policies, and written instructions.

4. WhatsApp, Meta, and messaging compliance

If we build, configure, or operate WhatsApp, Meta, Instagram, Facebook, or other customer-communication workflows for a client, the client must comply with all applicable platform rules and messaging laws.

• Clients must comply with the WhatsApp Business Messaging Policy, WhatsApp Business Terms, Meta Commerce Policy, Meta Business Tools Terms, and any other applicable Meta policies.
• Clients must obtain and retain valid end-user opt-in before sending WhatsApp template messages, marketing messages, broadcasts, or other outbound communications.
• Clients must honor opt-outs, STOP requests, suppression lists, and unsubscribe requests promptly.
• Clients must use approved WhatsApp template categories and respect the 24-hour customer service window where applicable.
• Clients must not use our services to send spam, misleading messages, prohibited content, or messages that violate platform rules.
• Clients are responsible for the truthfulness, legality, and approval status of message content, product claims, offers, pricing, and promotions sent through their accounts.

5. AI disclosure and human review

Client-facing AI agents, WhatsApp bots, chatbots, and voice agents should clearly disclose when an end user is interacting with an AI system unless the workflow is strictly internal and no disclosure is legally or contractually required. Clients should provide a human handoff path for sensitive, high-impact, regulated, or complex matters. Pratap AI may assist with disclosure language, escalation design, and approval workflows, but the client remains responsible for deployment choices in its own customer relationship.

6. Acceptable use

You may not use our services to:

• Violate law, privacy rights, intellectual property rights, consumer protection rules, or platform policies.
• Send unsolicited, deceptive, harassing, discriminatory, or abusive communications.
• Promote or facilitate illegal goods or services, adult content, gambling, weapons, hate, violence, exploitation, or other prohibited content.
• Make unsupported medical, financial, legal, employment, or outcome claims.
• Process sensitive health, financial, biometric, government ID, children’s, or other regulated data without written safeguards, required consents, and applicable contractual terms.
• Use AI outputs as a substitute for professional medical, legal, financial, clinical, or safety advice.

7. Healthcare and regulated workflows

Healthcare, insurance, financial, legal, and other regulated workflows require additional review before launch. We do not represent that a system is HIPAA, GDPR, CCPA, PCI, or otherwise compliant unless the relevant written agreement, safeguards, provider settings, and required business associate or data processing terms are in place. Clients are responsible for determining whether their use case requires specialized compliance documentation or professional review.

8. Data protection

Data handling is governed by our Privacy Policy, applicable service agreements, and any data processing terms we sign with a client. Clients must not provide personal data that they are not authorized to share. We may use approved AI, hosting, analytics, CRM, voice, messaging, and workflow sub-processors to deliver services.

9. Client content and approvals

Clients retain ownership of their business data, brand assets, customer records, and proprietary content. Clients are responsible for reviewing and approving AI-generated copy, message templates, automations, scripts, workflows, and outputs before external use unless a separate written agreement clearly authorizes a different approval process.

10. Intellectual property

Unless a written agreement states otherwise:

• Pratap AI retains ownership of its pre-existing tools, templates, methods, libraries, prompts, know-how, and internal systems.
• Client-specific deliverables may be licensed or assigned to the client as described in the relevant statement of work after payment is complete.
• Client data and confidential information remain the property of the client.
• We may describe completed work in general portfolio or case-study language only where confidentiality obligations and client permissions allow it.

11. Payment terms

Fees, milestones, taxes, billing dates, and payment terms will be specified in the applicable proposal, invoice, statement of work, or service agreement. Unless otherwise stated, invoices are due within 30 days. Late payment may result in paused work, suspended service access, or additional recovery costs where permitted by law.

12. Third-party platforms

Many services depend on third-party platforms such as Meta/WhatsApp, OpenAI, Anthropic, Google, Vapi, Retell, Twilio, Supabase, Vercel, Odoo, HubSpot, Notion, n8n, or similar providers. We are not responsible for outages, policy changes, review decisions, pricing changes, or account restrictions imposed by third-party platforms. Clients must maintain valid accounts, payment methods, business verification, privacy URLs, and platform permissions where required.

13. Confidentiality

Each party will protect the other party’s confidential information using reasonable care and will use it only for the purposes of the service relationship, unless disclosure is required by law or authorized in writing.

14. No guarantees

AI and automation systems can improve speed, consistency, and operational leverage, but results vary by data quality, workflow design, traffic volume, team adoption, platform rules, and external conditions. We do not guarantee specific revenue, conversion, approval, ranking, compliance, or performance outcomes unless expressly stated in a signed agreement.

15. Limitation of liability

To the maximum extent permitted by law, Pratap AI will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages. Our total liability for claims related to a service will not exceed the fees paid to us for the specific service giving rise to the claim in the three months before the event, unless a written agreement states otherwise.

16. Termination

Either party may terminate services according to the applicable written agreement. On termination, clients must stop using any non-transferred proprietary materials, return or delete confidential information where required, and pay outstanding amounts for completed work and committed third-party costs.

17. Governing law

These Terms are governed by the laws of India. Subject to any mandatory law or written agreement to the contrary, disputes will be handled through good-faith negotiation first, and courts or tribunals with jurisdiction in Lucknow, Uttar Pradesh, India will have jurisdiction for unresolved disputes.

18. Changes to terms

We may update these Terms from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of our website or services after updates means you accept the updated Terms.

19. Contact information